Client Reactions

When you produce results for people they will occasionally say nice things about you. Whilst most feedback is verbal those by email are printed, filed and available to anyone interested in unsolicited client feedback. Some of the emails are listed below. If you would like to browse the 'Client emails’ file call Phil Barrett on +44(0) 1782 338 988.

"Hi Sam, Thanks they look great."

Pocket product leaflet series - UK Marketing, Norgren, UK - 24th August 2010

"Perfect, thanks!"

European channel partner ad - European Marcom Specialist, Tektronix, Europe - 18th August 2010

"Hi Sam, I love the adverts, thank you."

European channel partner ad templates - European Marcom Specialist, Tektronix, Europe - 17th August 2010

"Hi Both, Can I just say - I love it, the cover and inside look brilliant.
Just editing the product spec wording and will send it over this morning, will go through over the weekend outstanding copy and email it to you on Monday (Phil it will need editing as its not one of my strong points!). Cheers Caroline"

New product brochure - Commercial Product Manager, Nuaire Group, UK - 13th August 2010

"Hi Jon, Just wanted to say thanks for your help with our Google optimisation. I think all our hard work has paid off as we seem to be on the first page for most related searches. I will keep you posted on any further development. Many Thanks. Graham"

SEO (Search Engine Optimisation) - Bookings Co-ordinator, Hammerhead TV Facilities - 10th August 2010

"Hi Jo, Like it, looks good. Cheers Caroline"

XBOXER XB2-5 ad - Commercial Product Manager, Nuaire Group, UK - 10th August 2010

"Jo, I've now downloaded everything and they are all working fine. A good job done with the logos, thank you.

Healthcare and Education newsletter templates - Marketing Manager, Balfour Beatty, UK - 12th July 2010

"Morning Jo - that's fab thank you."

PSC ad - Commercial Product Manager, Nuaire Group, UK - 30th June 2010

Hi Julian, This is great. I agree with all your points. I did a review myself last night and came to the same conclusions. I am happy that ABB have followed the guidelines and achieved, even exceeded the brief. Many thanks. Matt

Balfour Beatty WorkPlace brand toolkit review - Marketing Manager, Balfour Beatty, UK - 18th June 2010

"Great, this has done the job and satisfied Kevin's issue, I think.

I'm going to call and talk through the changes as I just need to clarify a few things in the second paragraph. I want to steer away from 'initiative' and 'cash' for example. Thanks for your help. Matt"

Suggestion scheme initiative - Marketing Manager, Balfour Beatty, UK - 15th June 2010

"Thanks to your team for all their hard work in such short time scales. Look forward to seeing you on Thursday.

PS: Be nice to Richard. He's not too happy about O'Neill going to Anfield :-)"

Telesales business development web application - Group Prod Mkg Mgr, Norgren Express - 8th June 2010

"Fab thank you very efficient!"

New product ad - Commercial Product Manager, Nuaire Group, UK - 4th June 2010

"Perfect - have checked it please proceed. Cheers"

Product range ad - Commercial Product Manager, Nuaire Group, UK - 13th May 2010

"Thank you very much but clearly the artwork is what made it which is all down to you, so thanks again for your efforts. Stand looked really good and we had so many positive comments on it from all the visitors, many said it was the best stand of the whole show!

Exhibition stand design - UK Marketing, Norgren, UK - 6th May 2010

"These are great, really like the style and feel of them. I'm sure 'A' is going to do a great job with these. I showed the Health and Education leadership team yesterday and all thought it is fantastic!"

Internal Bulletin Templates - Marketing Manager, Balfour Beatty, UK - 30th April 2010

"Yes they look great. I've just labelled them up actually. Thanks again for the great work again. I'll let you know how the show goes and send on some pictures."

Exhibition mailing - UK Marketing, Norgren, UK - 19th April 2010

"That's a great idea! I'll have a think about the wording, it's a bit like notes to the editor in a press release.

Nice one."

BBW Datasheets closing statement - Marketing Manager, Balfour Beatty, UK - 14th April 2010

"The CC Trifold and world cup fixture lists are great thanks."

Mailer and 2010 World Cup fixture lists - European Marcom Specialist, Tektronix, Europe - 1st April 2010

"Thanks for your innovation and artistry; they really are fantastic!! Yes, approved from my side, so look forward to seeing it in print at the end of April. I think that's all we'd planned for the moment isn't it? If so, thanks again to everyone.

Have thoroughly enjoyed the project, and love the new look ads promoting Tek and SJ!!

Co-branded channel product ads - Product Manager, SJ Electronics, UK - 30th March 2010

"Excellent. Thanks very much with your effort for this."

New product brochure - Marketing Manager, IDS, UK - 26th March 2010

"Thanks looks great and I agree with 40mm capacity, interim solution & cost will be fine.

Appreciate your support & turning this around in such a short time scale."

Food Services Safety Manual - Food Services Manager, Balfour Beatty WorkPlace, UK - 22nd March 2010

"This is great and GMM has approved please can you send the artwork to Italy. I think you have the details but I will check."

MOSTRA Milan ad - Commercial Product Manager, Nuaire Group, UK - 18th March 2010

"First impression is it looks great. I'll call you later to see if there are any more parts we might add. Cheers"

Product and application video, MOSTRA Milan - Group Marketing Manager, Nuaire Group, UK - 17th March 2010

"Morphy Richards - Three settings and an excellent instruction booklet. The high heat setting gave the best results."

In addition to product naming, branding, copywriting, labelling and packaging we produce IB's (Instruction Booklets) - of the 5 products reviewed, the Morphy Richards instruction book was the only IB commented on.

A review of the best selling slow cookers - Daily Mail Weekend - 6th March 2010

"Morning, Couldn't agree more - I think they look absolutely great. Fresh, vibrant, and forceful, hitting all key objectives bang on the nose."

Co-branded channel product ads - Product Manager, SJ Electronics, UK - 2nd March 2010

"Hi Sam, Hi Phil, I really liked them certainly fresh and impactful which is what we wanted. Thanks and regards, ...."

Co-branded channel product ads - Marketing Mgr, Partner Business EMEA, Tektronix, Europe - 1st March 2010

"Thank you for all your hard work it looks great."

Exhibition stand - Sales & Marketing, Thompson Valves, UK - 24th February 2010

"JC (Balfour Beatty Director of Health) has just called with some fantastic customer feedback on the literature packs - 'so where have you been hiding all this stuff, it's great'.

JC is really pleased with the work and feels we have achieved her brief (and more). Thank you."

Healthcare Wallet and CD - Marketing Manager, Balfour Beatty, UK - 9th February 2010

"Just had a look and it reads great I like the 'breath more easily' bit."

DRAFT copy for new product brochure - Commercial Product Manager, Nuaire Group, UK - 9th February 2010

"I have been through them all - Data sheets are fine, - CD wallets and covers are superb, I really like them! Please go ahead with printing them all. Regards

Healthcare Wallet and CD - Marketing Manager, Balfour Beatty, UK - 1st February 2010

“It's a calendar...it's a diary...and more. 1,500 responses so far, 400 of which prospects … and another 8,000 sent out today so I expect the end result to be even higher … yes it certainly worked, thank you both!
I look forward to working with you both again next year. In the meantime, have a great Christmas!”

Calendar emailer - Marketing Manager, Partner Business EMEA, Tektronix, Europe - 22nd December 2009

"Hi Jo, Brilliant. Just need them in the hi-res PDF now and we are there. Thanks for your quick response and please pass on my thanks to those involved - it is very much appreciated. I have a number of case studies / handouts still to be done and will forward these as soon as possible."

New business proposal - National Business Development Manager, Balfour Beatty - 30th November 2009

"Dear Phil, it is a credit to you and your team that you are able to deliver such quality at such a competitive price. It is nice to be able report that your company was able to deliver what it promised within the specified time-frame.

It is seldom the case that you get universal approval to any board decision, but in this case there was no need for a defensive position - all were delighted with the end result.

I am sure it is not necessary given your long standing reputation, but should any new customers wish to speak with someone who has commissioned your services feel free to give them my details. My sincere gratitude to you and your team for an excellent piece of work." (N.B. An extract from a 2 page letter; the full letter is available if interested.)

Total re-branding (logo, literature, website etc) - Brian Scanlon Director, Educare, UK - 19th November 2009

Phil, Many thanks to you, Jo and the rest of the team. Your submission opened the door for us and we then took the opportunity. And one of our team, JL, won the individual Partnering Excellence award so even more of an excuse to celebrate! Not that we usually need an excuse.

Once we recover from the shock, we will continue to build on the success as we all know there is scope to move things on to an even higher level.

Thanks again for all of your support and hopefully we'll get a chance to work together in the future. Tony and all the North Lanarkshire Schools Team."

PFM Award copywriting - General Manager, Balfour Beatty WorkPlace, UK - 12th November 2009

"Just reviewed the live samples for the 'Gaia' and 'Energy Efficient Primer' campaigns. Both look very good, thanks."

Pan-european multi-lingual campaigns - European Marcoms Manager, Tektronix, Cologne - 4th November 2009

"Hi Sam, This looks great! BR "

Desktop Calendar 2010 - Marketing Manager, Partner Business EMEA, Tektronix, Europe - 26th October 2009

"Hi Jo, Firstly love the way the leaflet opens up - fab."

New ICP packaging and documentation - Commercial Product Manager, Nuaire Group, UK - 20th October 2009

"Hi Phil, Jo - Copy on this looks great. Can we get an e-card to match that we can e-mail to all our customers. Thanks."

CARBON TRUST STANDARD award copy - Group Marketing Manager, Nuaire Group, UK - 19th October 2009

"Hello again, Yes, the firm we used was Austin Barrett Brock they also have a great copy writer..... Kind regards Hilary"

"Thanks Hilary. Have looked at your website: its excellent, simple and to the point. Great marketing. Kind regards Adrian"

New website - Regional Manager, Educare Adolescent Services, UK - 7th October 2009

"Hi Sam, They did arrive yesterday afternoon, and they were even better than expected - I'm over the moon with the final result. Thanks very much for all of your input - who knows, we might get to work on something else in the future if we are lucky. Cheers Ian"

New market sector catalogue - Technical Sales Manager, IMI Norgren, UK - 8th September 2009

"I appreciate the work on this, especially as this week I have been on the phone a couple of times each day. From my point of view I think it looks excellent - and again without me giving you many words, you coming up with some excellent messages. Thanks again."

Exhibition backlit wall panel 8m x 2m - Global Exhibitions Manager, Norgren, UK - 21st August 2009

"Approved, Sam you're a star!"

New product launch ad - Marketing Manager, Partner Business EMEA, Tektronix, Europe - 19th June 2009

"Just shown the branding to a colleague and they couldn't believe how good it was, they thought the 'beatty's eating place was very very clever! NICE ONE!!!!!!!!!"

Health Sector restaurant naming and branding - Marketing Manager, Balfour Beatty, UK - 18th June 2009

"Good piece of work Jon thanks, I agree with the list"

Social marketing campaigns - General Manager, Norgren Express Europe - 17th June 2009

"Phil, I received the entry booklet and CD yesterday and revised CDs today. Everything looks brilliant. I've also passed a copy onto M****. Thanks for your time, effort and patience and fingers crossed! Kind regards."

Premises & Facilities Management (PFM) Awards - General Manager, Balfour Beatty, UK - 16th June 2009

"Hi Phil, Firstly thanks for all the extreme effort put into these on such short timescales. Its brilliant - exactly as I was hoping. Thanks again for all the work from the team at ABB - it is appreciated. Best wishes"

Investors Day pull up banners - Group Exhibitions Manager, Norgren, UK - 12th June 2009

"The ad template that we first introduced with the DPO3000 print ad was also utilized in the recent DPO/MSO2000 campaign and has been doing very well - I heard it won 3 awards in recent advertising studies. This is great news and a fantastic accomplishment. It obviously uses the right formula that appeals to our target audience. Best Regards"

Targeted global product ad template - E-Marketing Manager, Tektronix, USA - 19th March 2009

"Hi Jon, Nice Solution and very user friendly. Just as I like it. Have a nice weekend.

eMailing support - Marketing, Norgren, Denmark - 13th March 2009

"The 'XYZ of Scopes' direct mail and email campaigns are really a response/prospect drivers. What I really like is the very high response rate for the direct mail campaign, which is even higher than the email campaign:
Direct Mail: 10.0% response rate, 2091 responses, 783 prospects.
        Email: 8.77% response rate, 3026 responses, 1639 prospects.
"

Pan-European campaign 13 countries - European Marcom Manager, Tektronix, GmbH - 19th February 2009

"Hi Sam, I've just downloaded it and wow it looks fab. I really like the changes I think they make all the difference. I've just shown Bernie and our Medical Engineer and both loved it. Can't wait to see the rest......."

Exhibition panel design - Marketing, Norgren, UK - 18th February 2009

"I would particularly like to thank Jon and Chris at ABB for their design skills, technical experience/know-how, management of the project and their patience with us..."

Database driven website - Head of Marketing, Centurion Group, UK - 2nd October 2008

"Great! We are Live! Thanks everyone for your help with this."

NorgrenIQ microsite - Marketing Director, North Americas, Norgren - 20th November 2008

"Hi Sam, thanks a lot for the artwork and the invoice. I really liked the design - very professional!!!"

Two-Part Advert for Russia - Marcom Specialist, Tektronix, Russia - 14th November 2008

"Jim - This is an exceptional brochure and really reflects the values of Norgren and indeed why it is such a successful company......"

Human Resource brochure - Chief Executive, IMI Fluid Power Division, Chicago - 9th October 2008

"Hi Jo, I know you're not in today but just to let you know that the folders and leaflets have arrived and they look fab! I'm really pleased with them so thanks for your hard work on the project."

Product literature - Marketing Executive, Marubeni-Komatsu, UK - 21st August 2008

"Looks great :-)"

Product launch brochure - Managing Director, International Decorative Surfaces, UK - 14th August 2008

"Steve, The 'Bulldog' packaging that you did has gone down a storm so many thanks for that. We are looking at developing some boilers for the export market and would require some packaging to be done in Arabic........"

Product packaging - Marketing Manager, Glenn Dimplex Professional Appliances - 5th August 2008

"Cool. They look great by the way, very pleased. The hand whisk looks very sexy indeed."

Art directed product photography - Assistant Category Consumer Manager, Morphy Richards - 1st April 2008

"Hi Jo! Just noticed that the Komtrax page is now live! It looks great! I know the Komtrax team are really pleased with it too, it's such a great product and up until now it hasn't been very well marketed at all. Thanks for all your help with it."

Product web page - Product Marketing Manager, Marubeni-Komatsu, UK - 7th March 2008

"Ian, Good afternoon. I was thoroughly impressed with the latest edition of 'Together'. Not only did I personally prefer the larger print layout but the overall graphic design, feel and presentation was superb.

The microsite has been a welcome addition and extremely convenient for our remote employees. I have received a few comments on how the employees appreciate our efforts in reducing paper waste by using this medium.

Overall, an excellent production. I would like to thank you and Ann for the professional product and your diligence in writing, editing, designing and producing 'Together'."

Global newsletter - Director Global Development & HR Operations, Norgren, Colorado - 4th October 2007

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